Research with 5 European customers that exposed a fragmented workflow and reshaped SCALAR's core product

The outcome was a clearer understanding of the planning process and team members

Teams agreed that SCALAR personas are a useful reference point when making product decisions

Developers ranked clear documentation above everything else. That changed what we built first

The whole team had the same mental model of their users. Research revealed it was wrong and how to improve it

A single layout change increased average session time by one minute

The system was never finished. Here is what I would do differently next time

I was sceptical that online sessions would be as productive as face-to-face

Information Architecture (IA) should align with users’ mental models